Shipping Policy

Processing & Turnaround Times

  • Most of our products are personalised, so our standard processing time is 7–10 working days (excludes weekends & bank holidays).

  • Unpersonalised items may ship sooner.

  • During busy periods, like Christmas, processing times may be slightly longer.

UK Delivery

  • All items are sent via Royal Mail 1st or 2nd Class.

  • Estimated delivery: 1–3 working days after dispatch.

  • If your parcel hasn’t arrived within 10 days of shipment, please email us.

    We’ll:

    1. Confirm your delivery address.

    2. Allow extra time in case of Royal Mail delays.

    3. If it still hasn’t arrived, we’ll contact Royal Mail to investigate and advise on next steps.

     

     

International Orders

All orders placed outside the UK will be sent as a digital download via email.

 

 

Missing Parcels & Returned Orders

  • If your item doesn’t arrive and gets returned to us, we’ll contact you to confirm your address.

  • We can:

    • Resend your order (postage may apply)

     

  • Full refunds are not available as time and materials are used to create your products.

Incorrect Address Provided

  • If incorrect details are entered at checkout, you’ll be responsible for re-ordering.

  • We’ll provide you with a discount code so you can reorder quickly and affordably.

Standard vs. Tracked Shipping

  • Standard Shipping → NOT tracked. If your parcel goes missing, you’ll need to pay postage to resend it.

  • Tracked Shipping → Recommended for peace of mind! You’ll receive tracking details so you can follow your order every step of the way.